Warranty

DermLite devices purchased after March 2023 carry a 5-year warranty* from the date of purchase.

Warranty Coverage
This warranty covers parts and labor and will be honored based on the condition of proper use of the device and following the operating instructions. During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship. DermLite IceCap® with any manufacturer defects will be replaced within 30 days of purchase. This warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, 6v lithium batteries past 6 months, lithium rechargeable batteries beyond 1 year, scratched or chipped lens, unauthorized repairs, improper cleaning, or damages incurred during shipping to our repair facility.
Third-party products including cameras are exclusively covered by the third-party's (camera manufacturer's) warranty.

Discontinued DermLite Devices
Any defective DermLite HÜD covered under warranty will be replaced by the newer DermLite HÜD 2.
Please be aware that the following long-discontinued DermLite devices are no longer supported, and users should be encouraged to upgrade to a current model: DermLite alumina, DermLite II Fluid, DermLite II hybrid m, DermLite II HR, DermLite II multispectral, DermLite II Pro, DermLite DL3, DermLite FOTO, DermLite Cam, DermLite Platinum, DermLite Pro DP-R.

DermLite LLC
Service Dept.
21 Argonaut
Unit A
Aliso Viejo, CA 92656 USA
Phone: +1-949-481-6384

To get your device serviced at our California factory, start here.

*The following items carry a 1-year warranty:
Rechargeable batteries, spare parts, accessories (including smartphone adapters, pouches);
2-year warranty: DermLite HÜD, DermLite Foto, DermLite Foto II Pro, DermLite Foto X, DermLite Cam, Syris v900L;
All other products purchased from 1 July 2018 through 31 March 2023 carry a 10-year warranty from the date of purchase.
Unclaimed products sent in for repair will be discarded 1 year after receipt.

To get your device serviced at our California factory, start here.

Other service locations:

DermLite Service Europe
Josef A. Noesterer
Import Export Trading Agency
Gottschallgasse 35
A-2380 Perchtoldsdorf
Austria
Tel/Fax: +43 1 8692368
Mobile: +43 670 4069903
Mail: noesterer at gmail dot com

ADO MECICAL s.r.l.
Via Iacopo Barozzi, 6/a
40126 BOLOGNA
ITALY
Phone: 051 302471
Fax: 051 302471
Web: www.davighi.it

Bleymed Comércio de Produtos Médicos
Rua Bom Jesus, 969
Curitiba - PR - BRASIL
Phone (55 41 3353-1314)
Fax (55 41 3353 1314)
www.bleymed.com.br

Gambarter sl
Cristina Fernandez
ARZOBISPO MORCILLO 58 11C
28029 MADRID
SPAIN
Phone: +34 913142673
pedidos@gambarter.com

Schuco International (London) Limited
Warner Bros. Studios
Leavesden Park
6 Hercules Way
WD25 7GS
Phone: +44 (0) 1923 234 600
Fax: +44 (0) 01923 234 602
www.schuco.co.uk

Boratay Co., LTD. 
c/ Levent Kocoglu
Cevdet Bilsay
92 Karsiyaka, Izmir
Turkey
Phone: +90-538-294-1006 / 232-266-BORA
Fax: +90-232-367-BORA
Web: www.boratay.com