Orders may be placed through one of the distributors listed on the “Authorized Resellers” page of the dermlite.com web site, or by contacting DermLite LLC directly.
To place a telephone order directly, call 949-481-6384, Monday through Friday, between the hours of 8:00AM and 5:00PM Pacific Standard Time. Orders may be faxed to 949-240-7492, submitted via email, or placed online at www.dermlite.com. Alternatively, mail orders to:
Aliso Viejo, CA 92656
There is no minimum order.
Terms and Conditions of Sale
Terms are net 30 on open account (to open an account, call +1-949-481-6384). Invoices are sent at the time of shipment. Payments on invoices may be made by check, money order, cashier's check, or major credit card (Visa, MasterCard, and American Express). Interest charges of 1.5% per month are applied to overdue accounts.
Payment options for non-open account shipments include credit card, cash in advance, wire transfer, or COD.
Orders for in-stock items received by noon Pacific time on a business day are shipped that same business day from our Southern California facility; otherwise, the following business day. We are closed and do not ship on all major US holidays. Shipping charges for each available shipping method are added to the order and are displayed during checkout.
Special order items may take up to two weeks for shipment.
Shipping Errors and Damage
Errors and damage during shipment need to be reported to DermLite LLC within five days of receipt.
Customs & Duties
Please note that the recipient are responsible for any customs and duties levied on non-US deliveries.
Return Goods Policy
All returned merchandise is subject to the following terms:
Defective merchandise should be returned for replacement or credit within 30 days of shipment. Please enclose a brief description of defect.
For all other returns, a 100% refund will be made for items returned within 30 days of shipment that are in resalable condition.
Refunds will be applied as a credit to open accounts. For non-open accounts, refunds by check will be made.
Any custom or special orders are non-returnable (unless defective).
Items for return should be sent with all original packaging and instructions included. Please use proper packaging to prevent damage during shipment. We also recommend that you insure the package. Include a copy of the original invoice with the return and state the reason for the return. Freight charges to return merchandise to DermLite LLC are non-refundable except in the case of shipping error on the part of DermLite LLC.
Repairs and Warranty Service
Please ship all repairs and warranty service requests to DermLite LLC directly. A “Request for Repair” form is required to be returned with each repair. The “Request for Repair” form, as well as additional instructions, may be downloaded at www.dermlite.com (click on “Service”). The same instructions for shipment of repairs and warranty service outlined in the Return Goods Policy apply.
We are required to collect sales tax on all orders shipped to California and Michigan. The sales tax is not collected if the product is purchased for resale and a copy of a valid resale certificate is provided to DermLite LLC. No sales tax is collected for shipments elsewhere.
We reserve the right to change prices without notice.